When you use the services of TOPUAEHOME you entrust us with your personal data. This Privacy Policy will help you understand what kind of data we collect, the reasons we collect it for and what we do with it. This is important and we hope you will take your time to read the following information carefully.
In case you have any questions regarding confidentiality, please do not hesitate to contact us by sending email enquiry at web@topuaehome.com..
UAE has legitimate interest to collect and process information about the users on the grounds of their voluntary identification, provided in an informed manner. The information that can be used for identification of the person, can include the following personal data: name, surname, date of birth, address, phone number, email, IP address, as well as any other identification provided by the individual in the course of the identification, as well as data about the property sought by the individual - type, area, location, neighborhood of the property, construction type. The information also includes any other data that entered, used or provided by the User in the course of using the services provided by TOPUAEHOME.
In order to provide you with our services, such as preliminary information and consultations regarding properties in Europe, mediation in the course of purchase, sale or rent of a real estate property, assistance with the preparation of the required documents and notarization of the deal, as well as after-sale services, we need to collect your personal data.
This data serves for the purpose of our correspondence with you prior to signing a contract, or for the purpose of us providing any information you require, identification prior to signing a mediation contract, in the course of preparing documents related to rental, purchase or sale contracts, marketing activities or advertisement.
We guarantee that the information we collect and use is essential for one or more of the above said purposes and does not aim at damaging your privacy or the inviolability of your personal life.
Before sending any communication of advertising or marketing nature to you UAE will ask for your explicit consent to receive such communication.
In order to provide you with information and advice about properties that interest you, we collect and process the following personal data: full name, phone number and email address. We also need this information to contact you at any time if it is necessary for the successful, quality and timely performance of the assignment, as well as for responding to your inquiries.
To prepare customized ads, to provide remarketing and measure the results, we also collect and process your IP address.
For identification purposes prior to entering into a mediation contract when buying, selling or renting a property, we collect and process in addition to the above the following personal data: passport details, date and place of birth and your permanent and current address.
In order to assist you and to prepare the necessary documents before concluding a rental agreement or for the notarization of the contract for purchase of a property and for your after-sales service, we collect and process the following personal data: full name, date and place of birth, permanent and current address, passport details, bank account number or other payment details, income, telephone number, email address. For these purposes, we also process special categories of data - marital status and marriage data. We collect this data when the applicable law requires exact identification of the person, as well as when drawing up an accounting or other type of document for which the law requires the designation of person's identity document. This data is also used to detect and prevent abuse.
Your personal data as our customers is obtained online or offline, based on your consent, on the basis of a contract between us, or by law.
When we receive a request through one of our contact forms, we will use your contact details to contact you and provide you with the information or assistance you need.
The present confidentiality notice describes in detail the purposes and reasons for the collection and processing of your personal data, including the use of "cookies".
We will not sell your personal data to third parties, and we will not transfer them in order to acquire any benefit.
If necessary, TOPUAEHOME can transfer your personal data to our subcontractors, which have signed an appropriate contract with us.
All third parties that can receive your data have undertaken before us the obligation to protect your data in a safe, reliable manner and to use it only for the purpose of performing the obligations they undertook before us. When they no longer need your data to perform their obligations they will have detailed instructions regarding their destruction in compliance with the approved and effective procedures of TOPUAEHOME.
When it is necessary to provide special personal data to a third party, we will only do so after obtaining your consent (unless the law requires otherwise).
UAE will process (collect, store and use) the information you provided and always aim to maintain the information accurate and up-to-date.
We will not store your information longer than necessary for the completion of the specific purposes it was collected for and of which you have been notified herein.
Some of the information retention periods are subject to legal requirements for keeping documents and information for minimal periods of time. We will undertake all possible technical and organization measures to ensure the protection of your data from unauthorized access, such as encryption, anonymization, masking and deletion after the expiry of the retention period.
Our site uses cookies for the purpose of improving its presentation, to provide the best user experience and to assist you in the choice of property.
A cookie is a small amount of data stored in a file that websites place in the computers of their visitors for the purpose of storing information, that is specific to the particular user or device he/she is using. This helps the site to remember information about your visit, such as, for example, the properties you added to your wish-list, username and other settings. This will make your next visit easier and the site will be made more useful for you.
The cookies play a very important role and using websites would be a lot harder without them. They have been created to overcome the limitations of the web-technologies. The web-pages have no memory and cannot easily exchange information between them. Therefore the cookies provide some memory for the web pages.
Most cookies do not collect information, that can identify you, but rather collect general information of how the users reached the sites, how they reached them as well as their location.
You can find a detailed description of the cookies used by this site here:
Those cookies are our own cookies, that are exceptionally important for the proper functioning of our site and without them its work would be impossible. We do not share them with any third parties and they do not contain any personal data of yours.
If you disable these cookies the site will be unable to function properly. They allow us to recognize that you have already visited our site, to properly setup our communication with you, to keep any properties you have selected in your wish-list and to provide you with personalized site content.
Analytical
The analytical cookies serve for the collection of statistical information, that can be used for making general conclusions and recommendations regarding the site efficiency in view of the needs of the users, as well as for marketing and advertisement purposes. Such statistics include number of users per page, most visited pages, sources of the visits, time spent on the page, errors and others. These cookies allow for the collection of anonymous information about the manner in which the users navigate through the website and any obstructions they may experience. For better precision our site uses the approved analytical instruments of Google Analytics.
Functional
We use Google, Facebook and Twitter cookies for the functioning of the various buttons for sharing to the social networks, as well as cookies of Crowdio A/S - the online chat service used by our website.
Advertising
TOPUAEHOME uses Google and Facebook cookies to show you advertisements that we believe to be relevant to your interests.
You will see these advertisements in various sites you visit, as well as in the social networks.
The information will be retained depending on the type of cookies. The information in session cookies is deleted upon shutdown of the browser, while the permanent cookies will be valid for a period between two months and a few years. Our own cookies will remain for a period of 90 days.
As user you can manage the cookies used by deleting the cookies stored in your device or deactivating the use of cookies in the future.
You can control the use of cookies by this site and other websites by changing the settings of your browser. You can find the respective settings in the "Options" or “Preferences“menus in the browser.
Please note:Disabling the cookies entirely may lead to the website of UAE not functioning properly.
If you are concerned about the third-party advertisement cookies which we and other advertisers use, you can set your preferences and manage them from here: Your Online Choices site.
Please note: If you disable the targeted advertisement cookies you will still be seeing the same number of advertisements, but they will not be relevant to your needs and interests.
Your access to social networks such as Facebook, VK, Google, YouTube, Twitter, and others, is through a separate registration and acceptance of the general terms and conditions of these sites. UAE is not responsible for the protection of your personal data when accepting these terms and conditions. Please take a closer look at the general terms and conditions of these sites.
By agreeing to accept the present Confidentiality Notice, you are giving us your consent to process your personal data strictly for one or more of the above said purposes.
Such consent is necessary in order for us to be able to process both types (regular and special) personal data, but the consent needs to be an explicit consent.
At all times when we request consent for special (sensitive) personal data, we will explain the reasons for, and manners in which such information will be used.
You may withdraw your consent at any time, by submitting a withdrawal of consent for the processing of personal data by email to web@topuaehome.com.
Do you have any questions or comments about privacy at UAE? Do you disagree with the fact that or the way in which TOPUAEHOME uses your personal data? Or would you like to get in touch withUAE’s Data Protection Officer (DPO)? If so, please send an email to web@topuaehome.com.
We take all questions, comments and requests seriously and will be happy to stay in touch with you about your privacy at TOPUAEHOME even if something is not to your satisfaction.
This privacy policy was updated on 20.01.2019. UAE reserves the right to change this privacy policy and encourages you to review this page regularly. We will announce any changes to our privacy policy by email or on our platform.
Additional informationIn case you have any questions regarding this Cookies Policy, contact us by email at:web@topuaehome.com
